If you are concerned or have questions about how many months you have in IDR credit from past federal student loan payments or even forbearances under the IDR Recount, you can check online here: (this applies to those with counts toward PSLF as well). In our opinion, this is a better avenue for an accurate assessment than trying the ombudsman office right now or your servicer.
Step 1) Log in to studentaid.gov
Step 2) Open another browser tab and go to https://studentaid.gov/app/api/nslds/payment-counter/summary