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A national web based publication, The Dollar, picked up our article “Could Student Loan Debt Derail Your Retirement“.  We focused on sharing ways to avoid default and reducing student loan payments for Parent Plus loans.  It’s a problem and one that is only recently getting attention.  Too many parents are faced with paying the student loan debt that they incurred for their children — that they expected their children to pay once they obtained good jobs.  Or the parent may have always intended to pay the debt to send their children to college, but they have lost their own jobs and are unable to pay as intended.  Most people who lost their jobs during 2008-2012 who have been fortunate enough to obtain replacement employment are facing a lack of savings and usually lower wages than enjoyed previously.

Just know there are options out there.  Options that your servicer (Navient, Great Lakes, FedLoans, NelNet) may not be sharing with you.  Consult with a student loan attorney to make sure you are taking advantage of all available options to reduce and even eliminate student loan debt.  See our Student Loan Survival Center for more info or check out our free e-book “How To Take Your Life Back From Your Student Loans“.

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stop-debt-harassmentThere are limits as to when a student loan servicer can contact someone other than the borrower.  They cannot call the borrower’s place of employment if the borrower asks them not to.  They cannot robocall the borrower’s cell phone when the borrower asks them not to.  They cannot discuss the debt with a third party.  They cannot contact the debtor when the debtor has retained legal counsel.  These are all very clear rules proscribed by the Fair Debt Collection Practices Act (“FDCPA”) and its Florida counterpart, the Florida Consumer Collection Practices Act (“FCCPA”) or the Telephone Consumer Protection Act (“TCPA”).

One quirk that I’d like to see how widespread it is, involves student loan servicer contacts with the debtor’s family members after the debtor has retained counsel.  In this particular instance, the contact involves asking for contact info for the debtor as well as their employment info.  At that time, the student loan servicer knows how to reach the debtor.  They know all contact regarding the debt is to go through legal counsel.  So why contact a reference or family member pretending they don’t know how to reach the debtor.  And ask for employment information from this relative.

There are two sub-sections of the FCCPA in play on this question:

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Are you a teacher?  A police officer?  A fire-fighter?  Work in any capacity for local, state or federal government or a non-profit?

Having doubts about whether your federal student loans are going to be forgiven after ten years of public service?  Join the club.  Here are five things you should know to make sure your loans are indeed forgiven after 10 years:

  • Make sure your loans are Direct Loans and not the older FFEL loans.
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Garin Flowers of Channel 10 ran this story this week with a married couple we have represented with Parent Plus loans.  These loans had doubled before they came and consulted with us for repayment options.  When the financial crisis hit in 2008, they were forced to go on forbearance for a number of years and the loan went from 47k to 84k.  When Parent Plus loans are taken out, the parents’ income and number of income producing years before retirement are not even taken into account.  Unlike a student with a lifetime of earnings ahead of him or her, parents may have only ten years to retirement – even if there wasn’t a financial crisis causing massive job losses during that time period.

Older Americans have nearly 70 billion of Parent Plus loans as of 2015 according to a January CFPB Report:  Snapshot of Older Consumers and Student Loan Debt.  The CFPB receives a large number of servicing and debt collection complaints by older Americans.

Nearly 40% of federal student loan borrowers over the age of 65 are in default according to the CFPB Report.  Default brings a whole set of nasty outcomes including wage garnishment, social security offsets and tax refund interception, as well as negative credit ratings.  Often a student loan attorney can help to prevent a default or cure a default that has already occurred.  We have found there are solutions, and often the servicers do not discuss all of the available options with borrowers.  They tend to emphasize forbearance – which is a temporary bandaid at best.  The loan balance just continues to increase – and capitalized interest adds up quickly.

Published on:’ve been spending quite of bit of time lately researching all the ins and outs of Public Service Loan Forgiveness (“PSLF”).  One of the issues that has caught our attention is the failure to communicate to FFEL borrowers the need to consolidate their loans to the newer Direct loans and THEREAFTER make 120 timely monthly payments.  Many people have never been informed of this requirement to consolidate to Direct Loans, and have wasted many years of their life making payments that do not count toward PSLF.  Many are finding this out now.  After they’ve already worked in public service for years.

I’d like to hear from student loan borrowers about how they heard of the need to consolidate to Direct for PSLF eligibility, and when they learned of this.  There appears to be a gap – the FINAL RULE implemented by the DOE on July 1, 2009 lays out a counseling requirement where this is to be discussed with students during an exit interview with the school.  But what about the ones who already graduated?  It wasn’t added to the Master FFEL Promissory Note until late 2009/early 2010.  So any borrower who graduated prior to mid 2009 would not have known of this requirement from the school, nor from the note they signed.  The PSLF was passed into law by the College Cost Reduction and Access Act of 2007 by President Bush to provide indebted professionals a way out of their federal student loans by working full-time in public service.  In 2007, many banks loaned money to borrowers under the FFEL program which provided for a federal guarantee in the event of default.  Three quarters of schools provided access to FFEL loans, while Direct loans were offered in only one-quarter of schools.  So in 2007, these banks began to inform their borrowers of this new legal path toward forgiveness.  Three quarters of these borrowers had FFEL loans which did not qualify.  At that time there were no forms to fill out, no applications to submit.  Borrowers were given a payment amount and told to make timely payments for 120 months and then apply.  The DOE doesn’t even have a final application ready yet – it is expected in September 2017.

In November 2011, FedLoan Servicing was awarded the contract to service borrowers eligible for PSLF.  But unless a borrower had somehow heard of the certification process to inquire about potential eligibility that began in January 2012, their loans would not have been serviced by FedLoan.  Loan servicing could have been provided by any of the originating banks or their servicers such as Navient, Sallie Mae, Nelnet or Great Lakes.  What steps did any of these parties take to educate their borrowers about the PSLF requirements?  What steps did the DOE take to ensure FFEL borrowers were aware of this limitation other than publication on its website for borrowers prior to the new Master Promissory Note in late 2009/2010?  Did the lenders have a financial incentive not to notify borrowers and thereby reduce their profitable loan portfolio?

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If you have a few minutes to add your comments, every little bit helps.

Education Secretary Betsy DeVos has announced that the U.S. Education Department is reconsidering rules adopted last year to protect students and to prevent fraud by for-profit schools. The rules give students a path to relief from their student loans, prevent schools from using forced arbitration clauses to deny students their day in court, and protect taxpayers from paying the cost of student loans or financial aid for schools that defraud students. Comments are due Wednesday, July 12.

Send a comment to tell Secretary DeVos: Don’t repeal or weaken rules that protect students, veterans, and taxpayers against for-profit school fraud:

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I ran across a pretty helpful newsletter the other day with good tips about how to manage your debt.  It’s called The Dollar Stretcher.  At this link, there is a pretty helpful guide as to determining how much debt may be too much and what to do about it.  It’s recommended reading for any of our clients or someone who is on the brink of a credit problem.

Sometimes it may be good to sign up for a free bankruptcy consultation to determine if you can get out of debt on your own, or whether filing a bankruptcy may be a good decision to start fresh and wipe out excess debt.  For more information, please see our bankruptcy page on our website at

Published on:, some people feel they have no way out when it comes to their student loans.  These are usually folks who have tried their best to pay for 10 or more years and are no further along than when they started.  Most feel the debt will haunt them for their entire lives, until they die.  Some have contemplated moving out of the United States or even thought about suicide.  If this is you, please reach out to us.  Our consultation is free and we can help 9 out of 10 people with their student loan debt.  Those that we cannot help are usually ones that make too much money and can likely repay their loans anyway.

  • Do you feel there is no way out?
  • Is your loan balance increasing despite regular payments?
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The word “household” appears in over a dozen sections of the Bankruptcy Code, but it is not defined in the Code.  Household income and size are extremely important in bankruptcy and determine whether someone qualifies for a Chapter 7 or the length and amount of a plan payment in a Chapter 13.  A debtor’s median income is determined by their family size.

In a Chapter 7, a bankruptcy debtor’s above – or below – median status determines whether the debtor is subject to the means test.

In a Chapter 13, a bankruptcy debtor’s status as above – or below median determines whether the debtor’s maximum plan term is three or five years.  It also determines whether the debtor’s expenses, for the purpose of calculating the debtor’s projected disposable income, are based on the means test or Schedule J.

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Florida, Georgia and Alabama consumers need not worry about a recent case out of the Second Circuit, Reyes v. Lincoln Automotive Financial Services, (2nd Cir. June 22, 2017) that held today that if the contract allows for robocalls, you can never revoke consent to call under the Telephone Consumer Protection Act (“TCPA”).  The 2nd Circuit recognizes that this may be an abuse, but determined that this was ultimately a problem for Congress to fix, not the Court.  It distinguished a 2015 FCC revocation order by asserting that the FCC order just references common law principals of revocation, as opposed to contractual terms previously agreed upon by the parties.

Fortunately, our clients need not worry since in Florida, our Eleventh Circuit takes a more expansive view on revocation that protects consumers against harassing robocalls when they elect to revoke any prior consent.

The Third, Sixth and Eleventh all have favorable decisions on this issue:

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