False information provided by federal student loan servicers applying the CARES Act may also lead to liability in light of a recent case allowing public service employees to seek PSLF relief after being misinformed about the applicability of the law.
A recent Forbes article noted our PSLF case’s potential impact. “Student loan borrowers have scored another victory against a student loan servicer for unfair and deceptive practices. And the impact of this decision could be far-reaching.”
Lawson-Ross et al vs. Great Lakes Higher Education Corp., No. 18-14490 (11th Cir. 2020) involved two of our PSLF clients. In this three year long battle, we worked with class and appellate counsel (attorneys Katherine Yanes, Dan Zibel, Brian Shrader and Gus Centrone) who did a fantastic job! This should be helpful for any state consumer law violation – the Higher Educ Act does not preempt state consumer FCCPA/FDCPA claims for affirmative misrepresentations. This was not a failure to disclose case. It revolved around a servicer accused of giving false information. See pages 18-19 for detailed analysis of the difference of a servicer providing false information when asked about a forgiveness program and a failure to disclose.
Reboot Your Life: Tampa Student Loan and Bankruptcy Attorney Blog


